KellyStachura.com Online Store

It is absolutely safe and secure to order through our web site. We use PayPal, the gold standard in secure web payments, which uses SSL encryption to process credit card information.

We are committed to protecting your privacy. Although we collect standard data about our customers online, we use this information to process your order, and we will not sell or trade your personal information.

Sorry, we currently do not ship to U.S. territories, Mexico or other overseas addresses. We can only ship to locations within the U.S. and Canada.

To purchase any of our items, simply click on the "add to cart" button located next to the item to add it to your shopping cart. When you have finished making your selections, click on the "view cart" button located in the upper right corner. From here, you will guided through the rest of our checkout process and asked to enter your information to complete your purchase. After you successfully finish your order, you will receive an email confirmation. Please keep this information for your records and to assist you in case you have any problems with your order.

You can pay by Visa, MasterCard, American Express, Discover, or through a PayPal e-check. If you pay by e-check, we will not be able to deliver your purchase until our bank clears your check. This may take 7-10 working days.

We are required by law to collect sales tax on all purchases made by Illinois residents.

We are happy to offer free shipping on all purchases over $200.00 (*excluding ceramics). To simplify shipping and handling charges for purchases under $200.00, we calculate costs based on the dollar amount of your order (please note: these charges apply for each individual address):

Your order will be shipped within 24 hours from the time we receive your transaction. For regular delivery, please allow 7 to 10 business days for in-stock items to arrive. Business hours are Monday through Friday, between 9:00 a.m. and 5:00 p.m. We do not currently ship orders on weekends or holidays.

(Please note: we guarantee packages are put on board the shipping transit service; however, we are not able to take responsibility for the delivery of the shipment to you.)

When your order ships, we will send you an email with the UPS or USPS tracking information for your delivery. It may take up to 24 hours after your order is shipped for you to track it.

We want you to be happy with your purchase! If you are not satisfied with the items you receive, we will do our best to accommodate your return. Unopened and unused merchandise or merchandise that has been damaged in transit can be returned within 30 days of purchase for store credit. (Shipping costs are non-refundable.)

All returns require a return authorization number which can be obtained by contacting customer service. If you need to return an item, contact customer service at info@kellystachura.com with a detailed message including reasons for return and full contact information. We will then provide you with instructions on how to proceed with your return. The Customer is responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Store credit will be issued upon return of the product in good condition.

We are not responsible for lost or misdirected returns, returns sent without a return authorization, or returns made after 30 days from the original date of purchase. Clearance, Sale, Special Offers cannot be returned for a refund. These sales are final. (Please note: given the delicate nature of paper, all flat paper purchase sales [wrapping paper, posters, and stickers] are final.)

Bulk discounts are available for note cards, photographs, gift wrap, and posters. Please contact info@kellystachura.com for more information on pricing and placing your bulk order.

If you are an authorized reseller and are interested in carrying any of our items in your store or boutique, please contact info@kellystachura.com for more information.

Absolutely! We are happy to work with you to create custom artwork and one-of-a-kind pieces. Please contact info@kellystachura.com for more information.

Yes. Our items are perfect for use as corporate gifts for clients, customers, or employees. Select items can also be created using your company logo. Please contact info@kellystachura.com for more information.

At Kelly Stachura Online Store, we pride ourselves on offering one-of-a-kind and limited edition items. We hope you understand that once an item has been purchased, it is gone for good and will not be available again. When an item featured on our web site is no longer in stock, we will make every attempt to remove that item from the web site in a timely manner. Should you have any questions about the availability of a particular item, please contact us at info@kellystachura.com

We make every effort to accurately represent the colors of our products on our web site. Because color accuracy varies with each monitor, we cannot guarantee the color you see will exactly match the items you receive. Because our items are made by hand, items may vary slightly or appear to have "imperfections." These variances or imperfections are not considered flaws in the finished pieces, but simply show the result of the individual artist's hand in the work.

We do our best to make sure that the information on our web site is complete, accurate, and up-to-date. There may be occasions when some of the information on our web site is inaccurate, incomplete, or just plain spelled wrong. These errors are unintentional and we apologize if this erroneous information in any way affects your order. Please be aware that we present our web site 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Kelly Stachura Online Store item is listed at an incorrect price due to errors of any kind, Kelly Stachura Online Store shall have the right to refuse or cancel any orders placed for the product(s) listed at the incorrect price. Kelly Stachura Online Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kelly Stachura Online Store shall issue a credit in the amount of the incorrect price.

**Our customers are our TOP priority. If you have a question that is not listed here, please contact customer service at: info@kellystachura.com. We will respond to your question as soon as possible.**